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TORLYS Smart Floors Product Care

Essential maintenance for long lasting beautiful floors.

Product FAQs


What is special about the TORLYS Natural Glow® cleaner?

Our cleaning solution, TORLYS Natural Glow®, is biodegradable, pH-neutral, without VOCs, and fragrance-free.

Can I use a Wet Swiffer® on TORLYS floors?

No. It is not pH-neutral, and cleaner should be applied to the mop cover, not to the floor.

Can I use a steam mop on TORLYS floors?

Yes, on vinyl products only.

Can I use a cleaner other than TORLYS Natural Glow®?

Yes, but cleaning products other than TORLYS Natural Glow® may not be pH-neutral and may leave a difficult to remove residue on the floor surface, affecting the appearance of your floor. Remember to check the pH level of a cleaner before using it on your TORLYS floors.

How do I remove..?

Scratches: The solution varies by product finish. Contact TORLYS for detailed information.

Shoe scuffs: Try rubbing scuffs off with your finger. If that doesn’t work, try mineral spirits. If neither methods work, replace the damaged flooring pieces with the TORLYS BulldogTM Tool.

Paint/Stain: Put acetone or mineral spirits on to a cloth and try rubbing the stains away. Follow by wiping the surface with a damp cloth. Do not allow the acetone or mineral spirits to dry on the surface of the floor.

Marker: Use acetone to get rid of the mark, then wipe the surface with a damp cloth. Do not allow the acetone to dry on the surface of the floor.

Wax/Gum/Crayon: Start by removing as much solid material as possible, then scrub the area with TORLYS Natural Glow® cleaner. If that doesn’t work, rub the area with a 10-to-1 solution of water and bleach. As a last resort, try using acetone.

What is the TORLYS Floor Dressing and when should I use it?

The TORLYS Floor Dressing is a coating that is specially formulated to help rejuvenate the original finish of older* TORLYS Hardwood and Cork flooring. Apply it when you start noticing a traffic pattern on your floor.
*Do not apply to brand new floors.

What is the TORLYS Floor Stripper and when should I use it?

The TORLYS Floor Stripper is used for the deep cleaning the floors prior to the application of TORLYS Floor Dressing.

Will my cork flooring change color when exposed to light?

Cork flooring will change color when exposed to both direct or indirect sunlight. To protect your cork flooring and reduce color change, use proper window treatments.

I have a pet. What do I need to do to protect my TORLYS flooring?

Keep your pet’s nails or claws properly trimmed. We also recommend placing mats under pets’ dishes and cleaning up immediately if they have an “accident”.

What type of vacuum cleaner should I use?

Use a vacuum with a floor brush wand, not a beater bar/rotary brush as they can damage the finish of your flooring.